Easy Returns

Our Hassle-Free Return Policy

We are confident in the quality of our products, but we understand that circumstances can change. That's why we offer a 30-Day Return Policy at Glacial Zen. If you decide to return an item for any reason within 30 days of receiving your order, we're here to make the process smooth and convenient.

Returning Your Item:

To initiate a return, please email us at peter@glacialzen.com with your order number. We'll provide you with detailed instructions on how to process the return.

Your Responsibility:

Please note that, as the customer, you are responsible for covering the return shipping costs for the item(s) in your order.

Our Promise:

Once we receive and inspect the returned item(s) at our warehouse, we will promptly notify you via email about the processing of your return payment.

Condition for Refunds:

For a refund to be issued, the returned item(s) must arrive at our distribution center in "Like New" condition and include all original packaging and accessories. "Like New" means that the items should show no visual signs of wear. Items returned with visible signs of wear or issues due to use will not be accepted, and no refund will be granted.

Damages:

If the product is damaged upon delivery, please make immediate note of it when signing for the delivery and send photos to [email address] on the day of delivery. We will cover shipping costs for defective, damaged, or incorrect merchandise at our expense. Remember to retain all original packaging for items that need to be returned. All returns must be authorized by our customer service department before processing.

We are committed to ensuring you receive undamaged products as soon as possible. Items that become damaged after use are non-refundable unless specified under warranty.

Cancellations:

If you wish to cancel an order, please email or call our customer service team immediately to avoid return shipping fees. Cancellations received before shipment will receive a full refund. Orders canceled after items have shipped will follow our 30-Day Return Policy and be subject to return shipping costs.

Other Return Policy Notes:

If a specific vendor or product has different return policies, you can find this information in the product descriptions or product-specific return details. Certified pre-owned or used products are ineligible for returns.

At Glacial Zen, we sell to purchasers who intend to use the item(s) for the duration of their economic life. Orders purchased for one-time or temporary use, such as trade shows or promotional purposes, are not eligible for return.