Privacy Policy

Privacy Policy

This Privacy Policy outlines how we collect, use, and share your personal information when you visit or make a purchase from glacialzen.com (referred to as the "Site").

Personal Information We Collect

When you visit the Site, we automatically gather specific details about your device. This includes information about your web browser, IP address, time zone, and some of the cookies stored on your device. As you navigate the Site, we also collect information about the web pages or products you view, the websites or search terms that led you to the Site, and how you interact with it. This collectively gathered information is referred to as "Device Information."

We employ the following technologies to collect Device Information:

• Cookies: These are data files placed on your device, typically containing an anonymous unique identifier. You can learn more about cookies and how to disable them here.

• Log Files: Log files track actions on the Site and collect data such as your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

• Web Beacons, Tags, and Pixels: These are electronic files used to record your browsing behavior on the Site.

Furthermore, when you make a purchase or attempt to do so on the Site, we collect specific information, including your name, billing address, shipping address, payment details (including credit card numbers), email address (contact us at peter@glacialzen.com), and phone number. This information is referred to as "Order Information."

When we use the term "Personal Information" in this Privacy Policy, we are referring to both Device Information and Order Information.

How We Use Your Personal Information

We use the Order Information we collect primarily to fulfill orders placed through the Site. This includes processing payment information, arranging shipping, and providing invoices and order confirmations. Additionally, we use Order Information to:

• Communicate with you.
• Screen orders for potential risks or fraud.
• Provide you with information or advertising related to our products or services in line with your preferences.

We utilize Device Information to identify potential risks and fraud, particularly by analyzing your IP address. We also employ it to enhance and optimize our Site, generating analytics about how customers interact with the Site and assessing the success of our marketing and advertising campaigns.

By submitting your contact information on this website, you acknowledge that your information may be added to our email lists. You can opt out of these emails at any time by using the link found at the bottom of each email.

As you browse our website, advertising cookies are placed on your computer to help us understand your interests. With the assistance of our display advertising partners at Google and Facebook, we can present you with retargeting advertising on other websites based on your previous interactions with our Site. These techniques do not collect personal information such as your name, email address, postal address, or telephone number. You can visit this page to opt out of AdRoll's, Google's, and their partners' targeted advertising.

Sharing Your Personal Information

We share your Personal Information with third parties to help us use it as described above. For instance, we use Shopify to power our online store, and you can find more about how Shopify uses your Personal Information in their privacy policy. We also use Google Analytics to understand how customers use the Site, and you can read more about how Google uses your Personal Information in their privacy policy.

You can opt out of Google Analytics by visiting this link.

Moreover, we may share your Personal Information to comply with applicable laws and regulations, respond to lawful requests for information, and protect our rights.

Behavioral Advertising

As mentioned earlier, we use your Personal Information to provide you with targeted advertisements or marketing communications that we believe may be of interest to you. To learn more about how targeted advertising works, visit the Network Advertising Initiative's ("NAI") educational page. You can opt out of targeted advertising through the following links:

• Facebook
• Google
• Bing
• Digital Advertising Alliance's Opt-Out Portal

Do Not Track

Please note that we do not change our Site's data collection and use practices when we detect a Do Not Track signal from your browser.

Your Rights

If you are a European resident, you have the right to access personal information we hold about you and request corrections, updates, or deletion. To exercise this right, please contact us through the contact information provided below. Additionally, if you are a European resident, please understand that we process your information to fulfill contracts we might have with you (e.g., if you make an order through the Site) or pursue our legitimate business interests listed above. Also, note that your information will be transferred outside of Europe, including to Canada and the United States.

Data Retention

When you place an order through the Site, we will maintain your Order Information for our records unless you ask us to delete this information.

Changes

We may update this privacy policy periodically to reflect changes in our practices or for other operational, legal, or regulatory reasons.

Minors

The Site is not intended for individuals under the age of 18.

Contact Us

For more information about our privacy practices, questions, or complaints, please contact us by email at peter@glacialzen.com.